The UPS Customer Test Center, located in Richmond, Virginia, USA is a state-of-the-art laboratory where visitors can witness test the complete operability of a UPS, STS, or PDU with other critical power systems such as batteries, output distribution units, wireless data acquisition, and system controls.

The nearly 8,000 square foot test laboratory, features a multi-level bay construction, including a second-floor mezzanine, that hosts all input and output switchgear. Cabling for each test bay is supported with an overhead cable management system. Each test bay has dedicated junction boxes for all incoming and outgoing connections. Testing is performed with permanently installed batteries, including lithium-ion. Instant access to test data, waveform captures, and summary reports can also be observed.